Complaints
We take concerns seriously and aim to resolve them fairly, respectfully and promptly.
Last updated: 17 September 2026
How to raise a complaint
Email your complaint to drtax@medical-accountants.au or write to Nobilis Medical Tax Accountants, 401/180 Burwood Road, Burwood NSW 2134. Please include your name, contact details, a clear description of the concern, relevant dates and the outcome you are seeking. Do not send identity documents through ordinary email.
What happens next
We will acknowledge your complaint, assess the issues and tell you if we need more information. A person with appropriate authority will review the matter. We aim to provide a clear written response within a reasonable timeframe, taking into account the nature and complexity of the complaint.
Fair and confidential handling
We will handle complaints impartially and keep information limited to those who need it to review and resolve the matter, subject to legal and professional obligations. Raising a genuine complaint will not disadvantage you.
If you remain dissatisfied
If we cannot resolve your complaint, we will explain any external review or professional-body pathway that may apply to the service involved. Relevant registration and external escalation details will be added once confirmed by Nobilis.